We offer same-day shipping on most orders placed by 10:00 AM EST when our store is open. Flat rate shipping is available to customers for $10. Free shipping is available on orders over $99.

Our company only delivers to customers within the United States. Our products may not be shipped to any countries outside of the United States. Tracking information will be available once your order is shipped.

For questions regarding your order, please contact our staff via phone at +1 (719) 419-8009.

Most heat-sensitive products are designed to withstand typical shipping conditions and don’t need cold packs. If a manufacturer specifies that a product needs a cold pack, it may thaw during transit. Even when thawed, it will still help keep the package cooler than outside temperatures and keep your product safe.

Long-term storage is key to maintaining product quality and efficacy. Always check the product label for specific storage instructions.

Our warehouse pays special attention to the packing rules for all products we ship in accordance with our supplement quality control standards. This may include shipping a product in an insulated cooler bag or sectioning the product off from the other item in the package so it stays close to any cold packs added to your shipment.

Some heat-sensitive products ship with a cold pack, but many don’t based on supplier guidance. These products are tested to withstand heat during transit, but proper long-term storage is the most important factor in maintaining their quality and effectiveness.